I cannot add my device although it appears when i scan, but whenever i press on it i receive a registration error message that gives me a link to follow, i follow the link but find no solution for my problem
Hi, does this happens when you update your app version and then add devices? The devices should be shown on the homepage once updated and you needn’t add them again.
If you can’t find your devices, please try to log out and log into your account again.
Hi, I can find the device but when i press on it an error occurs, attached a screenshot of what i receive
After adding new app I get an error message. Can’t complete installation.
Hello, you don’t need to re-add your device. If you can’t find your devices, please try to log out and log into your account again.
Hello, you don’t need to re-add your device. If you can’t find your devices, please try to log out and log into your account again.
Were you able to solve this issue, I have two ul1 Combos that are doign the exact same thing. I have done a factory reset on each, uninstalled the app, cleared cache, cleard storage, and still cannot get the devices added. I have created a support ticket but have recieved no response.
Hi, you should delete the locks before resetting them. So you could re-add them. Could you find the locks on you app? If not, please ask customer service to delete.
@ Carrie I don’t think you read the entire post as we cannot even get the unit into the app.
can you send a video or screen recording to see exactly where went wrong.
Unfortunately the issue is still unsolved
I’m shocked there is no reply to the poster on the registration error. I just bought a Latch 5 Fingerprint lock from Amazon. Massively disappointed! First it didn’t come with the set screws for the handles…completely missing. Second I get the same Registration error as the poster. I installed the app, entered email address and password. It scans and sees the lock and connects to it (I see the mac address) but when you touch it the “Registration error, please follow this article to fix.” error comes up. The link to the article is useless. Seems I’m going to have to remove it and send it back to Amazon.
Same issue with a UL1. “Registration Error,” and I connect to the lock. I tried everything… hard reset, remove batteries, reinstall u-tec app… Nothing works!
Unfortunately, I don’t have all the documentation the webpage asks for to get support!
Any advice?
