App will not connect to Ubolt Pro

U-tec App
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1

Just got the Ubolt Pro and set it up with no problems. 15 minutes or so later the app can no longer detect my device. I have tried logging out and back in with no luck. When I go to add device my lock shows up there and when I try to connect it says this device is already registered to my account. Any suggestions?

2

Having the same problem and haven’t been able to figure out a fix. Planning to call tomorrow. Have you figured it out yet?

3

I’m having this problem too what was the solution? Thanks

4

No solution yet. Reading other people’s posts it seems like we are not alone and it may be related to the latest app update

5

There has been a server issue for an hour, it has been restored to normal already.
The phononema is can not find the device or the device name is disappearing.

6

Thanks! Mine is working now