Hello ,
I am desperately looking for help.
I own a brand-new U-Bolt lock (no fingerprint). I installed the lock, downloaded the app and set up everything. App: newest version, U-Bolt: latest firmware.
After trying with a bridge and it didn’t work, I deleted everything, installed from scratch. Connected to U-Bolt via bluetooth only, 1ft apart from the lock. Logged into my account.
Now, the weird thing is: I can create a normal user. No problem. House is accessible with these credentials. But… it won’t let me in when I create a temporary user. No matter what I try.
The app log shows an entry with a “-” instead of a name. When I open the door with the normal user, that name appears in the log. So it seems, the app does not even transfer the temporary user’s credentials to the lock.
Also, when I create a temporary user and use the schedule (grant access for let’s say one week), after reopening the dialogue for the schedule all entries are gone (which in my opinion should be stored, shouldn’t it)?
I already contacted the support. They sent me a new bolt. Same issue. By eliminating the bridge as a source of error it seems the app itself has issues. Phone used: iPhone 12.
Anyone here that could help me? Every suggestion will be appreciated. Thank you.