Bolt fingerprint homekit no power

I recently replaced my bolt pro with bolt fingerprint and notice sometimes my new bolt would not have any response on keypad. Pressing buttons and finger print sensor shows no sign of power. Only way to get things working again is removing all the batteries and it comes back to life. Anyone else have this issue? It doesn’t happen all the time but I did this like 2 or 3 times.

@Andy We are really sorry for this. We noticed you have submitted a ticket #219618. Please check your e-mail for our detailed reply.