I bought this Ultraloq Pro Wifi in October 2022 and I am replacing the batteries every two months. I have everything shut off and never even use the app. I am mainly using the fingerprint option to open the door and manually locking it. I work from home so I am not really leaving often and when I take my dogs out I am not even locking my door. Why is this happening? It’s not like it’s being used 50 times a day. I am contacting U-tec for warranty options but I am not sure how good their customer service is. Anyone have any pointers? I have looked all over online and I am thinking the solution is only to replace it.
I have been using the ultraloq batteries they sell. Also the inside is always glowing red and sometimes it’s green. I am trying to figure out what that is about?
The red light is not really indicative of whether it’s opened or closed. The beeps only happen sporadically and usually when you lock or unlock and it’s in 3 deep sequence. doesn’t this mean low battery? It happens all the time and also after putting a new set of batteries in.
My wifi signal is -46db (good)
I’m not sure if your lock is the version that I have where two AA batteries are installed inside the both handles? If it is… take a look inside the handle with the batteries removed. There is a spring. Mine was bent over and when I inserted the batteries the spring touched the metal inside the handle. I straitened the spring with a long wood dowel.
It’s not the best design. I told Ultraloq about this years ago.
