I have the U-bolt Pro wifi. My lock got my attention because (again) it is not auto locking. I put in new batteries, which usually solves the problem. I looked in my app and it says to update the firmware to 01.41.0023. I tried. Wifi is good, batteries good, but it keeps failing in the update and says try again.
@Gloria Thanks for your feedback. Please kindly check our reply in ticket#224418. Thanks!
These locks are terrible. Buy a known top brand. If you buy one of these be prepared to have a physical key punch lock within a couple months. Nothing else works.
Utec pushed the update to my lock after my comment so it has updated.
@VanSolkema, I do wish the lock was better since reliability shouldn’t be such a big question mark for a lock. I want to know my lock will auto lock when I walk away (one of the main reasons for getting this lock) but knowing that it doesn’t always work is a little scary and annoying. And the other reason I liked this lock was the geofencing so that it would unlock when I approached so that with an armload of groceries, I could just open the door…that works maybe 25% of the time…
I agree. I bought the lock for the convenience of Auto Unlock upon approach. It’s a great concept if it would only work. Now, my lock has been reduced to a punch key in only lock. No auto, fingerprint only punch in. Terrible
@VanSolkema We sincerely apologize for any troubles caused for you. We have created a ticket #224794 for the issue of your lock. Please check your e-mail for our detailed reply. Thank you!
I am having the same problem and also that the lock sound will not stay on. Please advise. Thanks
Hi, l have replied to you in the ticket #260100, and please check your email box later.
I am having the same issue. Please advise.
@Nathan5 Hi Nathan, we have contacted you in ticket #262005, please kindly check your e-mail. Thanks!
I am having the same issue. I try to update the firmware and it keeps saying try again
THIS LOCK!
OMG!
Been dealing with support and they just shipped me a replacement unit brand new.
First thing I did was add it to the app and guess what? IT STILL REFUSES TO UPDATE THE FIRMWARE!!!
These locks definitely have a flaw or design issue regarding the app / wifi / bluetooth.
I’m on a 2.4ghz network, the app pairs fine to my BT / iPhone but it WON’T ever update the lock firmware. WHY do I need to have BT on to update the wifi?!
I’ve tried hotspotting, another phone / new 2.4ghz network and it just doesn’t work.
The app shows “Connected” when clicking on WIFI status / firmware update and then 1 second later shows “DISCONNECTED”. So something is definitely wrong with the app or interface between the lock and app.
U-TEC → FIX THIS!!! Geezus. It’s ridiculous that a basic feature (and necessary for monitoring) doesn’t work!!
I am also having issue. WiFi will flop between connected and disconnected. Even when disconnected it tells me my signal is good?? Is there a fix for this yet?
Cannot update the WiFi firmware
I would agree with many of the complaints listed above. I fail to understand how this problem persists. You’ve also directed us to see the ticket number listed. When I click on that ticket number, the only thing that comes up is a failed server message. Please do better.
U-Bolt-PRO Lock not upgrading firmware. Lock has not been used in 2 years.
Suggestions ?
@Hohenstein @Benjamin4 @Evan3 Dear customers, we apologize for this inconvenience caused. Please click here to submit a ticket and our customer service agent will try to help. Thanks!
