Has anyone had this issue?
In the mornings, when cold outside, fingerprint reader and touchpad do not work to unlock the door. I have to grab my phone and open the app to unlock the door.
Once that happens the first time, it works the rest of the day until the next morning.
I’ve reset lock, etc and still same issue when cold outside.
@Harold Hi Harold, we have contacted you in ticket #474461, please kindly check your e-mail. Thanks!
Same issue here, I see support contacted poster here, can you share any insight on how to get device and fingerprint reader to work in cold temperatures?
@Kevin12 Hi Kevin, we have contacted you in ticket #478040. Please kindly check your e-mail. Thanks!
Same issue for me. I have to use the key to get in.
@Schmidt Hi there, we have contacted you in ticket #479510, please kindly check your email. Thanks!
