UL1 Bluetooth not working

device was connecting with iPhone and now is not connecting to iPhone.

I have replaced the batteries in both handles and reset my iPhone

Anyone have a solution

Hi Mike,
We have transferred the problem to our support team via ticket number 88251, and they will follow up with you directly.

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Anyone has updates
Happen to my UL1, apps on iPhone via Bluetooth can’t unlock the door, you tab locked, Lock icon shows remain locked, and so the door.
This happened to my phone first, then my wife’s phone