I am having the same problem (I have the z-wave variant but it happens even before connecting it to the z-wave)…it seems has defective firmware. taking the battery out and putting it back in fixes it but it comes back after opening and closing the lock a few times.
I have the same issue. Numbers 4 and 5 are lit up and the keypad is not working at all. If it is defective firmware, I should be able to get a replacement, right?
Please check the wire and carefully reconnect the connector between the Interior Assembly and the Exterior Assembly. If the electronic component is defective, it would be more efficient to support you tosubmit a ticketdirectly.