U Bolt stopped working

About 2 weeks ago our lock (installed in January 2024) started randomly not responding to our codes or thumbprints… sometimes it worked, sometimes it would light up 2 numbers and then nothing. We assumed it was the batteries and finally got around to changing them. But now it won’t work at all… everything is updated and it says that batteries are high but the lock won’t respond to any code or fingerprint or even with the app. It also keeps saying that the lock is jammed even though it is clearly not. Any advice?

@Laura3 We have created a ticket#223148 for you, please check the e-mail and find detailed reply.