U-Bolt Pro WiFi - stops locking automatically after some time

ULTRALOQ Smart Lock
1

My U-Bolt works well for several weeks after I replace batteries but after that it stops locking automatically. What is weird is that

  • It is only several weeks, so batteries don’t have to be depleted that fast.
  • It still locks and unlocks if I facilitate it via the outside buttons, so the batteries are not that depleted.
  • Oh, and according to the app, batteries are still well-charged.

Replacing batteries makes it work fine again, so I wonder if others have observed this issue and how one can mitigate it. I definitely don’t like the fact that it stops auto-locking quietly (my kids assume it will lock when they leave the house).

2

Hi, we will reply to you in the ticket 490476, and please check your email box later.

3

You are not alone, our lock is doing the same thing

4

@Chris24 Hi Chris, we have contacted you in ticket #490525, please kindly check your email. Thanks!

5

I am having the same issue. It will lock if I use the app, the pin pad or the finger print reader, but if I manually unlock from the inside, open the door and close it. The device will not lock on its own.

6

Hi, we have replied to you in the ticket 493479, and please check your email box later.

7

Same problem here. Auto-lock works fine for weeks, then stops working. There are no notifications from the app saying it’s broken, it just leaves the door unlocked for anyone to come in. It has done this 3-4 times since I’ve owned this locked for 6 months. Terrible considering this is supposed to be a security device…