The app won't go on my phone

ULTRALOQ Smart Lock Stories
1

I have a new deadlock and the app won’t go on, I try and login and it says “loading”. What should I do?

2

@Dominique, I purchased a lock earlier this month and it’s to be delivered today. I downloaded an app to get a jumpstart on getting logged in and found myself in the same situation. As a result, I called customer service earlier this morning. The agent asked what phone I have, Samsung Galaxy s22, and she informed me that they have an update they are hoping to send out today. It should resolve our issue. :crossed_fingers:

3

I tried logging in again and got access. Please let us know if it worked for you

4

@Dominique Did the issue get resolved successfully? If not, please click here to submit a ticket; our customer service staff will try to help. Thank you!