My lock is tearing through batteries. I installed the lock after purchase and used the batteries that came with it in the box. Those lasted about two weeks. I assumed they were cheap batteries, replaced with brand name batteries, dead again after two weeks. I didn’t even get a notification that the batteries were low, just one day working and one day not.
I attempted to call customer service and was on hold for about 10 minutes before being sent to voicemail in what sounded like your typical cell phone voicemail. It was very weird. I’m pretty uncomfortable with this company now.