Lock is bricked with light on

Ultraloq Smart Lock
1

Had a lot issues since I bought this in November with this lock. Auto lock messed up many times.
Now the lock no longer connects and is red and front pad stopped working.
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there is no way to contact support with this issue because it is not listed in the drop down menus.
Definitely way to much time I spend on this - what is now just a key lock.
1 star

2

Hi Mark,

We are so sorry for the inconvenience caused for you. This is not what we want our customers to experience.

A ticket: #129749 has been created for the issue. Please check your e-mail for detailed reply.

Thanks for your understanding.