I have to take a day off of work because I can get this thing to work - I bought the Ultra loc Combo I cannot get it to add users I get Admin Login Failed. I also cannot get the App to work to even lock the device with my phone . Im guessing I need the Wifi Bridge which I ordered and its still not been shipped yet. I ordered that from Deluxe CCTV that is another problem but I still should be able to add my family and then add the Fingerprint. Im very close to returning this thing , My Friend mentioned another company that I may be interested in. I was so excited when I ordered this thing and now I m regretting it.