I purchased a Latch 5 for the door between garage and house, after loving the U-Bolt previously installed at front door. Unfortunately the latch 5 has autolock which cannot be disabled, which is very surprising and disappointing. The lock is currently set full passive mode to avoid having to unlock the door over and over. Is there a workaround for this? And/or will this function be included in future firmware updates?
It’s a show stopper for us, we’ll probably remove and scrap the lock if there is no workaround or hope for future. Unfortunately we destroyed the packaging before realizing the key feature is not there.
Thank you,
Unlike deadbolt locks, the lever lock’s latch will always stay locked even if the lock is changed to passage mode or within the setup time of the auto lock. To open the door, simply push down on the handle. Please click here to find more information you need for Auto Lock function. How to Set Up Auto Lock for Ultraloq U-Bolt Series?
When in passage mode, how can the door be locked without an administrator switching it back to ‘normal’?
Are there any code sequences or handle maneuvers?
I see the Auto Lock can be delayed as little as 3 Seconds and as much as 5 Minutes; might I strongly suggest increasing the max Auto Lock delay to a few Hours? I imagine that would be a fairly easy app update. People like us would really appreciate it, and would prevent some Negative Reviews.
OP Here, I’m still using the lock as a simple passage, and not impressed by it. I could have bought a closet passage door instead. So disappointing, I love our other Utec deadbolt, it’s fantastic. And such a seemingly simple change would make this useful.
I just installed the latch 5 fingerprint and came here to get the answer to the exact same question, ie how can I turn off the autolock function like you can with the Ubolt which I also have. I was very surprised and disappointed that you cannot turn Autolock off whilst leaving all other settings the same. Surely this is an easy fix. The lock as it is , which I use for my Airbnb is not fit for purpose! You have to be able to go in and out without the door locking everytime.
exactly. It’s still shocking to me, such a waste. We do not use the locking feature at all due to this, which makes it a total wasted purchase and installation.
Come on utec. This has been around for years now. I should be able to control this feature. The locks cost $200 and either allow me to set the mode via smartthings or something else, allow me to define a time range to be in passage mode, or simply do SOMETHING. I wish I could return this lock and quite honestly, every deadbolt I have bought for year, even though I like them. A company totally ignoring a very simple feature being requested by their entire user base points to a company that just doesnt care about their customers. Do better!
Disappointed that this feature cannot be disabled like their U-Bolt locks. I am still with my return window and seriously considering sending back and finding a lever lock that supports this. Do better U-Tec!
