I am unable to close compartment to key

I have multiple U-Bolt Pros as we have 9 entry doors on our house plus garage and workshop and I only have this problem on ONE. The little door to where you use the key WILL NOT stay closed. Everything works fine except I have tried and tried to figure out what little movement I need to make to get that compartment door to STAY closed. ANYONE have that problem and a SOLUTION???

@HAWES We are so sorry for this inconvenience caused for you. Please click here to submit a ticket, so that we can send you a video showing how to close it.

Hi,

I am having the same issue. Can you please post the video here?

@Daniel2 Hi, a ticket has been created for you with the number #241734. Our dedicated support team will contact you soon to help you resolve the issue. Please keep an eye on your inbox.