I am unable to close compartment to key

ULTRALOQ Smart Lock
1

I have multiple U-Bolt Pros as we have 9 entry doors on our house plus garage and workshop and I only have this problem on ONE. The little door to where you use the key WILL NOT stay closed. Everything works fine except I have tried and tried to figure out what little movement I need to make to get that compartment door to STAY closed. ANYONE have that problem and a SOLUTION???

2

@HAWES We are so sorry for this inconvenience caused for you. Please click here to submit a ticket, so that we can send you a video showing how to close it.