Google Home/Assistant unable to lock or unlock the deadbolt

The lock will actuate when using the U-tec app, but will not move when using Google integration. My U-tec account seems to be successfully linked to my Google account and the lock appears in the Home app, but when I try to toggle it nothing happens, despite the state changing in the app. The phone is a Pixel 6 Pro.

1 Like

Did you get a reply or solve the problem with Google integration? I am having the same problem.

I did not, sorry. I put in a ticket, so ¯_(ツ)_/¯

No responses?

I discovered that the lock’s state in Google Home will update correctly when the lock’s state is changed by some other means. That is, using the app, the keypad, or manually. But will still not move from the Home app itself. Setting a passcode during the linking process makes no difference.

I did also notice that the Home app’s animations involving the lock changing state look glitchy, and it will even crash occasionally. It will change state from locked to unlocked even with an incorrect or cancelled passcode, but again, the lock does not actually move.

I’m guessing there is some kind of api mismatch, Google had changed something and its services are attempting to communicate with the lock using a protocol it does not understand. Any U-Tec personnel able to comment on that?

The lock’s installation was textbook. The only nonstandard thing I did was swap out the cylinder for a genuine Schlage one. But mechanically it is fine.