One day I was unable to unlock my door by voice command. I waited months for a firmware update. When it came along I installed and saw no change. I unlinked u-tec from my Google Home app and then reconnected it with no change. Anyone knows what is going on or have a solution.
My hardware setup:
Ultraloq U-Bolt with Bridge
Android 12 OS on a Samsung S20 Ultra
@Chicago_Mint did the firmware update fix your issue?
I’m having the same issue, although with U-Bolt Pro WiFi. Previously, I was able to lock/unlock the door through Google Home/Assistant. For weeks and possibly months, the lock shows up as Offline in Google Home (and is unresponsive via Google Assistant). I’ve also unlinked U-tec Smart Home and relinked it within Google Home which seems to help temporarily - the lock is controllable in Google Home for a period of time (~5 min), after which it becomes unresponsive again. Seems like certain activities like relinking the U-tec Smart Home will trigger an action on the service to make the lock visible to Home/Assistant, but then it times out and stays offline.
EDIT: My lock firmware is 02.26.0021 and my WiFi firmware is 01.04.0201
Yes, my problem was resolved. The only change is it requests my PIN after every verbal command but I can live with that new feature as it makes the time to execute exceedingly much faster!
Glad yours is resolved as mine is still inconsistent and undependable. Seems if I run the U-tec app before launching Google Home, it shows up as available (for about 5 min), otherwise the lock is offline in Google Home. Also, with regards to the PIN, when mine was working, it only required the PIN for unlocking, not locking - not sure if they changed that behavior.
@edge Please click here https://support.u-tec.com/hc/en-us/requests/new to submit a ticket directly. Please select “Works with/Integrations” for the Request category and go to “Google Assistant.” our support team will follow up with you closely.