Alexa no longer unlocking door

ULTRALOQ Smart Lock
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1

Anyone having issues with Alexa just stop working? I have the U-Bolt-Pro and a UL3-2ND and have removed the bridge and re-added for both locks. Disabled the skill and re-enabled. setup voice code again. Locks works great in the u-home app connected via WiFi but Says that either locks is not responding in Alexa.
U-Bolt-Pro Firmware: 02.26.0020
UL3-2ND Firmware: 02.27.0012

FYI , I also have the newer one (U-Bolt-Pro-WiFi) that eats batteries for breakfast that DOES still work with Alexa.
Firmware: 01.44.0023

2

@Meier Dear customer, we have created a ticket, #489281, for you to solve the issue. Please reply to us via email.

3

Thank you. I will see if it works when I get home this evening.

4

It appears to be working.

Thanks for your help.

5

Alexa won’t enable skill to work

6

Same here, Alexa won’t enable skill to work. this happened after the one ui 7.0 software update from Samsung. I’ve disabled the skill and tried to re-enable it with no luck.

7

@Kenneth1 @Patrick2 We have already fixed the Alexa bug on our server; please re-link your U home account with the Alexa; it should be able to work now. Thanks!

8

Following a recent power outage, my U Lock is no longer controllable with Alexa. It still works remotely via the U Home app.

I have unlinked from Alex and relinked without any improvement. I have deleted the lock from the U Home app and recreated it and then linked it to Alexa without improvement.

Alexa is able to tell me the state of the lock; locked or unlocked; but it unable either lock or unlock it.

9

@David58 Hi David, we have contacted you in ticket #500971, please kindly check your email. Thanks!