Firmware update failure for 01.38.0023

Firmware update is not loading. I just signed up for the beta and have a firmware update pending but am receiving the screenshot attached. Any ideas?

I got the same error but kept trying to update the firmware and it finally work. Keep trying, make sure you’re connected to WiFi and it will work.

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Got it to work!

Thanks for the encouragement

had this issue also. My lock is a bit far from the wifi AP so might have been the issue. I positioned my phone with the app about midway between wifi AP and the lock and it did work then but it was after a few tries so not sure whether positioning made a difference or whether it was just persistence and luck.