The feedback I’ve supplied and the details of errors have paid off.
Both my locks after multiple app upgrades and the latest firmware upgrade are starting to operate as they should.
Early days in this mode to party yet however all signs point to a vast improvement.
Here’s willing
Good job ultraloq. 
@Holland1 Thanks for your updates. We will constantly improve our locks and App. If you have any further questions or concerns, please let us know.
These locks are terrible. Work for a few months then reduced to a regular code only lock. No finger print or location. App tells you it will be unlocked but not so. I’ve done all updates resets but nothing. Again, don’t buy Utec. Not reliable or worth the frustration.
@VanSolkema We sincrely apologize for all these troubles caused for you. Please click here to submit a ticket, so that we can try to help.
Couldn’t even tell if my ticket went through. Please send refund.
Thanks
@VanSolkema We have created a ticket #224794 for the issue of your lock. Please check your e-mail for our detailed reply. Thanks!
I don’t need a ticket. Just a refund.
