Door sensor unpairing

Ultraloq Smart Lock
1

Door sensor is unpairing even after multiple attempts of successful pairings and restarts since last 2 days…any solution?

3 Likes
2

I am having the exact same issue. Need help!

1 Like
3

Same thing started to happen to me.

1 Like
4

I have the same issue. On the main settings screen it shows unpaired, but with auto lock on, on the auto lock sub screen it correctly shows the sensor is paired. I think the new version of app has a bug. I have three ultraloq pro wifi locks and all three have the same issue.

1 Like
5

Same issue and no way to unpair the senor but the troubleshooting steps say to unpair and try again.

1 Like
6

And now it seems to be fixed. I paired the sensors again and they stayed paired.

1 Like
7

Hi, I paired the door sensor & it worked only once. Every other time it will not sense my door is closed. I cannot find a way to unpair & re-pair again. How do you do it?

8

You can’t, there’s no way to unpair a glitched sensor other than to factory reset the device.

This lock, the software, and the support have all been total garbage. I’m currently returning it and going with a different company.