It’s been a while my app is showing my door as opened and my auto-lock therefore not working. I decided to remove the sensor and pair it again. Now it just can’t be paired. The paring process ask me to let the door slightly opened. I do but when I confirm it keeps asking “please confirm the door is slightly opened”…
It was always a bit random how this feature worked but now it is just useless
Hi. I have similar issue every few months and solution is not to unpair sensor but to remove and then replace battery to reboot the lock. This fixes it every time.
Hello, until a week everything was working fine but suddenly the status stops updating and is kept open, I tried to soft reset the lock with no success and I can’t find the option to unpair the sensor on the app, can you please point me to the solution, I will hate going back to a mechanical key but it seems this is going to be the way…
Hi, this problem has been resolved now. I restored factory settings and was able to pair the door sensor after that. A bit of a pain, but at least it’s working now
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