Crap product & need locksmith

Wishlist
1

You know who has a good lock? Any other company but this one

2

Also, their customer service is horrible. They’ll replace a defective product with, you guessed it, ANOTHER defective lock

Thanks guys!

3

Lockstar, Teeho, Schlage, Yale…

4

Sorry for the inconvenience and the product not meeting your expectations. Our locks are pretty much run of the mill in terms of installation. However some people with older and/or extravagant doors have other existing types of locks and will require a locksmith.

5

Nope. This is not an older door. The building was constructed in 2015.

The installation of your product was fine, and your product worked adequately for about 8 months. Then, without warning, the motor stopped working to the point that even the key could not unlock the lock. I was completely locked out.
I had to contact a locksmith to drill into your lock. YOUR PRODUCT IS DEFECTIVE.

This is beyond unacceptable, and I will be sure to tell everyone and their grandmother to use your competitors like Schlage or Yale.

6

@Alicia Please check your updated ticket #176813 when you have a chance.

7

You sent me a replacement lock that is also defective.

You owe me the money that I spent on a locksmith.

8

Lockstar, Teeho, Schlage, Yale