Lock is a nightmare!

This lock has been a nightmare from installation! First it locked us out of the apartment (4th floor), with the smart pad being non-responsive and we had the key inside. Eventually it decided to work, 20 minutes standing in hallway wondering how to get inside. Then it would start beeping randomly. Then worked alright for 3 months and today locked tenants inside the apartment. Couldn’t unlock it via key, keypad, inside or outside handle. Funny enough, mechanical failure of the latch is a listed “troubleshooting” problem. Now we have a door with no door lock - had to get tenants to completely remove the lock and now will have to pay someone to come and fit a new not so smart lock!

We apologize for all the inconvenience caused.
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