Can't reply to support tickets as couldn't be found or is unable to receive email

The response from the remote server was:

550 5.1.1 <>: Recipient address rejected: User unknown

How am I supposed to progress my ticket if I can’t respond?

Another dead power supply and now I can’t even get through support.

Same here!

It’s bad enough that the e-mail support seems to work overnight so you only get one turnaround per day unless you’re also up in the middle of the night.

Now, it’s broken completely!

Same, customer service email doesn’t work either… I have yet to successfully get anyone via phone during their support hours as well.

@nyjKlein @Mike18 @Tom3 Please try to reply to your tickets again, we had fixed this issue already. Sorry for any inconvenience.