I have been having issues with the Auto Unlock too. I have noticed that if you go into settings, it does not retain the Auto Unlock settings. I am constantly having to set It up again. They also offered to send me a new lock on the last issue but it was clearly a software issue. It would be nice if they could first be responsive and second have knowledgeable staff on the issue. I’ve personally given up on trying to contact them. These forums and internet research will get you further.
Make sure after you Enable the Auto Unlock and set your location that you scroll to the very bottom of the screen and hit Save (or whatever the button is). It took me about 5 times to figure that out lol. Hopefully that’s your issue.
But then you will get the issue everyone else is having that the geofencing in the app works (it knows when you’re away and when you’re back) but the lock won’t actually unlock. Which is why most of us bought the thing in the first place. There is supposedly a firmware coming soon but we don’t know if that will actually fix the issue. Good luck.
Thanks for getting back to me. I have the Auto Unlock and location set correctly but it keeps reverting back to defaults, which is off. There is no save button in the new version of the app when you go to the config settings for the lock. Today is my last day to return the locks to Amazon, which I think I’m going to do. As someone that has worked at multiple software companies, I can understand a bad rollout of software but poor communication to your user base is inexcusable. If I could get ANYONE at U-tec to reply to my phone calls (left at least a half dozen with no call backs) or tickets (got a automated response and an offer to replace my locks with refurbs despite everything being a software issue), I’d consider staying with the U-tec. Seems like the only way to get a response is to play forum lottery. I’ve seen random U-tec employees comment on these posts but I haven’t gotten this lucky yet.
