App says door is not unlocking, but it is

My office is on the 4th floor of our house. Entry on bottom. When I want to let someone in, this app should be a big help.

Problem is, the app shows the door still locked, even after I press unlock multiple times. When I go to check, the door is actually unlocked.

Locked it back manually, then tried the app again. Door unlocks, but app shows it still locked.

Pretty big liability exposure in telling me my door is locked when it’s not.

@Jenkins2 Dear customer, our tech team has recently developed a new version of the app, 3.5.2, which may solve the problem. Please upgrade the app to the latest version.