App says door is locked and opened, and beeps. However the door is closed and locked

The app says the door is locked and opened, thus it beeps. In reality it’s closed and locked


We are so sorry for the inconvenience caused for you. This is not what we want our customers to experience.

A ticket has been created for this issue. Please check your e-mail for our detailed reply.

Thanks for your understanding.

when mine did that, changing the batteries fixed it, even though it had been less than a month since I changed them before that.