App says door is locked and opened, and beeps. However the door is closed and locked

[paul4]

The app says the door is locked and opened, thus it beeps. In reality it’s closed and locked

[Eli]

Hi,

We are so sorry for the inconvenience caused for you. This is not what we want our customers to experience.

A ticket has been created for this issue. Please check your e-mail for our detailed reply.

Thanks for your understanding.

[Woodall]

when mine did that, changing the batteries fixed it, even though it had been less than a month since I changed them before that.