"Admin Login Failed"

U-tec sent some links and told me to figure it out myself. Anybody seen this error message and know how to fix? The time did not reset after Daylight Savings Time either.

I’m having the same problem so will be interested to hear if anyone has a fix

open app, setting ,click remove device,
reboot app ,add device ,and rewrite the same admin password.

Same issue here using the commercial Air platform online. Keeps giving me ‘administrator login failed -5’. Already reset it twice. Is retyping the admin password the trick? It pulled up the master code I used for my other locks. U-lok Bolt wifi btw

When I got this message, I deleted the device from the app and reinstalled it. That seemed to work.