3 Year Life Expectancy

BUYER BEWARE product only expected to last 3 years, per Omar at UTEC support. Bought mine in Nov 2021 now July 2024 and lock has a motor that has failed. Did not quite get 3 years but close enough. Called tech support and was told the motor has failed and was informed they only last about 3 years. Still operates with key but all automatic/connected features are gone. All I was offered was 30% off a new purchase. Even with there discount I can get now on amazon for less.

Upset (never repeat) customer

Hi, we have replied to you in the ticket 227601 and please check your email box later.

UPDATE: Turns out lifetime warranty on mechanical parts so i got a brand new one installed today thanks U-TEC

Dear Customer, thank you for your support. If you have any problems, please don’t hesitate to contact me.