Wet Fingerprint not Unlocking

[Geenie]

Sometimes unlocking the door with my fingerprint wet will fail the process, later i know this is not what should be done. what is if someday the lock can handle this situation

[theorydude]

I find the same thing very true with my phone fingerprint as well - definitely a wider tech issue, and not just this lock. I can imagine that it is a tricky issue to solve.

[Will]

Hi there,

You will find some tips in this video: Fingertip Placement Tips - YouTube.

Please submit a ticket by clicking https://support.u-tec.com/hc/en-us/requests/new if you need further support!