I have two U Bolt Pro locks, in different homes. I just noticed that the logs for each lock have no entries (app says “Empty log”), so I’m not seeing any record of my locks’ actions.
The logs were working fine some time ago, but I couldn’t say how long ago because I haven’t looked in awhile.
I’m using latest iOS apps (same issue exists when accessing locks from iphone or ipad). App version is 2.0.9 (updated in AppStore 3 days ago).
I have had this issue for a long time. Created case and they blamed my wifi then my phone. My work around has been go 1 day before you want to look at logs once it loaded keep swiping down to pull in more events until you can see what you need.
New owner here and I was confused to open the log and get Empty Log, and then I found it apparently was Empty simply because there were no unlock/lock actions yet today. Have to select another day to see. Odd behavior for sure.