Misleading information - bridge incompatibility

After many attempts to get a reliable solution from u-tech support. Their latest response over email was that latest bridge available to be purchased over Amazon, and as far as i could understand, newer versions of bridge are not compatible with ultraloq combo UL1.
I might suspect that it might also be incompatible with others.
I wanted to share this with all community for awareness. Purchasing something that will help you take care of your belongings, your safety and bring ease to your life should not be arbitrarily speaking, deprecated without proper information and alternatives.
Below the official link from u-tech where it shows that according to their publicity, latest bridge is compatible with All locks, including the one I’m referencing.

https://support.u-tec.com/hc/en-us/articles/360042323351-Which-locks-are-compatible-with-the-Ultraloq-Bridge#:~:text=They%20still%20will%20need%20the,full%20remote%20connection%20and%20management.