Lock choosing when to work or not

Hi I’m really getting fed up with this lock first I though it was the batteries then I though it was the kids making mistakes on the code.
But now I just think this is the worst lock u can buy. It’s a chance when it wants to work or not the fingerprints never work and always reset themselves.

I just want my money back to buy a lock that works that’s all I ask.

@Ilias Dear customer, we have already created a support ticket for you; please check your email inbox for our detailed reply later. Thanks!