Bolt does not retract far enough

ULTRALOQ Smart Lock
1

I have bolt that does not retract all the way everytime (needs to retract about 2-3 mm) more.
Is there an adjustment i can do to resolve this?

Thanks

2

@randy1 We do apologize for your inconvenience. A ticket (#120804) for the problem you met has been created, and our customer service representative is processing your problem. You can check your e-mail at your convenience. Thanks!

3

Did this problem was ever solved?

4

We do apologize for your inconvenience. A ticket (#218707) for the problem you met has been created, and our customer service representative is processing your problem. Please check your e-mail at your convenience. Thanks!