Deadbolt is not retracting all the way when unlocked through the app (it does retract all the way when the deadbolt is unlocked manually). Any suggestions on how to fix? Thanks.
- Deadbolt
- Lever
- Bundle
- Cloud Platform
- Ultraloq
- Accessories
Deadbolt is not retracting all the way when unlocked through the app (it does retract all the way when the deadbolt is unlocked manually). Any suggestions on how to fix? Thanks.
Hi Ellen,
Here is a video for your reference. You’ll need to check your deadbolt first. The article explained the process.
I hope it helps. Please track your ticket 88146 to get more support from our support team.
I had the same problem but realized it was because you need to have the deadbolt in “locked” position when you put in the batteries. That seemed to fix it for me.