Deadbolt not retracting all the way

Ultraloq Smart Lock
#1

Deadbolt is not retracting all the way when unlocked through the app (it does retract all the way when the deadbolt is unlocked manually). Any suggestions on how to fix? Thanks.

#2

Hi Ellen,
Here is a video for your reference. You’ll need to check your deadbolt first. The article explained the process.
I hope it helps. Please track your ticket 88146 to get more support from our support team.