I have been locked out of my house multiple times this week because this lock will retract the deadbolt only 90% of the way. I’ve removed and reinstalled it, replaced the batteries and even with the door open, it doesn’t retract completely when unlocked. Add to that, that many months ago my bridge died when everyone else’s did along with the fingerprint reader no longer working and this thing has become a major annoyance and no longer a convenience.
I have had this problem off and on since around 2021 which can be seen in the video here. I’ve never received any kind of support and as this issue with the deadbolt prevents me from getting in my home, the wifi bridge dying at some point with most speculate is due to an update that killed them (search there are tons of threads when they all got bricked) and the fingerprint reader not working after about a year I’m guessing it’s time to just give up.
