Where did my ticket go?

ULTRALOQ Smart Lock
1

I submitted a ticket (about auto unlock not working) 3 or 4 days ago, but I got no email or link on the web page or any kind of information indicating my ticket was submitted and any way to track it. Should I resubmit? Is this normal?

Thanks,
Jerry

2

Hi Jerry,
We have submitted a ticket for you. Please check your email.