Lock keeps auto-locking

ULTRALOQ Smart Lock
1

Recently, one of my locks started auto-locking about 30 seconds after it’s been unlocked. I’ve checked the settings, and the Auto Lock function is turned off. I’m on firmware 02.26.0020. Is anyone else having this problem?

2

@parkaboy We have replied your ticket. Please feel a chance to check it out.

3

I am also having the same problem. I’ve opened up a ticket and have not heard back from you guys

4

@Boonsook Hi there, we have contacted you in ticket #480743, please kindly check your email. Thanks!