Lever lock failing to open from one side

ULTRALOQ Smart Lock
1

My lever has been working fune until recently. Now when unlocked the handle fails to slide the post thing over to open the door. Since its the lever though I can flip it over and open it from the other direction enough to pop the door then flip it back to open it. Do I need to remove and readjust it. Not sure why it won’t slide open like it used to. Thanks.

2

@jenkins Please check your email to check the ticket 125221. We appreciate your reply and look forward to resolving the issue for you soon.

3

ticket 231375, same issue as the above.

Can you please help?

5

@Yung_ching Hi Yung, we have contacted you in ticket#231375, please kindly check that in your e-mail.