Lever lock failing to open from one side

My lever has been working fune until recently. Now when unlocked the handle fails to slide the post thing over to open the door. Since its the lever though I can flip it over and open it from the other direction enough to pop the door then flip it back to open it. Do I need to remove and readjust it. Not sure why it won’t slide open like it used to. Thanks.

@jenkins Please check your email to check the ticket 125221. We appreciate your reply and look forward to resolving the issue for you soon.