I just set up my locks I wanted my keycards registered to both locks I purchased but it seems I can only have one. Do I need to switch a user to make it work?
- Deadbolt
- Lever
- Bundle
- Cloud Platform
- Ultraloq
- Accessories
I just set up my locks I wanted my keycards registered to both locks I purchased but it seems I can only have one. Do I need to switch a user to make it work?
@Levin1 Hi there, we have contacted you in ticket #239778. Please kindly check that in your e-mail. Thanks!
@Levin1, would you be willing to share the response you received to your question? I am (and I’m sure others as well) very interested in the response.
Thanks!
@e-d Dear customer, could you please click here to submit a support ticket so that we can try to help? Thanks!
It did not work. Still only a 30 second pause.
But I have another question.
I have Latch 5 NFC lock and I threw out the lock off my phone. ( I am the administrator) but then found out that the only problem were that the batteries are exhausted. How do I get it back on my phone without readding it as nothing has changed and it responds to my codes. It keeps talking about sharing address but these we added with version 2.0 so sharing should not be a thing.
Also I did try to logout and log back in but the lock stays missing.
Hi, we will reply you in the ticket 490473, and please check your email box later.