Need assistance with the setup please

It is a place to share your experience using Ultraloq Smart Lock products.
If you need more helps from us, it would be more efficient to submit a ticket(https://support.u-tec.com/hc/en-us/requests/new) directly.

Trying to install my lock, tells me it is in standalone mode, tells me to reset to factory settings, but I can seem to get anywhere with it