Ultraloq pro wifi

Help please, ultraloq Pro wifi not turning

Installer used the key during the install ie he did not follow instructions

We’ve also had the unit keyed alike with other doors that don’t need smart functionality

The back assembly has a pin in it that is preventing the spindle from turning upwards and from turning the deadbolt

Please help…what do I need to do to fix this??

@Mena Please check your updated ticket # 180262 when you have a chance.