Latch 5, cannot connect app, cannot open battery cover after installation

Hi, I just bought the Latch 5 from Amazon and installed in today.

But I cannot open the battery cover, because it is so tight.
And I cannot reset because I cannot remove the battery cover.

Hi Vic,

We are so sorry for the inconvenience caused for you.

A ticket: #131858 has been created for this issue. Please check your e-mail for detailed reply.

Thanks for your understanding.