Can not add Ultraloq in U-Home, It seems that the lock is added by another account which i can't reach

ULTRALOQ Smart Lock Stories
1

I can not find the old account, which bind the lock. And I can not add the lock in U-Home.

How to fix it?

2

@LookGot Hi there, we have contacted you in ticket #515596. Please kindly check your email. Thanks!